In both cases the shipping company listed as delivered and signed for when no such thing happened. The driver only knocks at the door and leaves the package. The most popular ways to ship usually consist of UPS, FedEx and USPS (United States Postal Service). 120,126 Views Message 3 of 14 10 Helpful Reply. Make sure you and the recipient tracks the item regularly. Someone in the office signs for a small portion of the packages and stored in a separate storage room. Do you have a small business with an eCommerce store? With this clause I can not ask anything. You should refund as soon as you know the package is definitely lost. Who is responsible? We all want our packages delivered promptly and safely delivered to our homes. But on the off chance that the shipping label comes off, or the package is torn and the contents scattered, you’ll have no choice but to file a lost package claim with the carrier. Packages, including mine, have been taken from the mailroom of my rental apartment building in Hudson Heights. The tracker on your package is usually true to its name and rarely allows packages to get lost. I know this is not pertinent to your package since it is a couple of years later, but I wanted those looking at this site to know that it IS possible for lost UPS packages to be found sometimes! But there are a few things that we can do ourselves to help our mail and parcel carriers get our packages to us correctly and on time. Insurance is taken by a seller to protect himself. Apartments are tricky. I filed a police report and alerted … Last one was a few years ago and at the time I wasn't made to wait but maybe that's why you had to wait this time since it is a common occurrence. We have been replacing lost packages to customers, but for the most part the customer always reports the missing package within 3 to 5 days. Most lost packages are due to neglect of the box number or someone taking it from an open area. And does my apartment insurance cover the loss? Around the U.S., 1.7 million packages are stolen or go missing every day — adding up to more than $25 million in lost goods and services, says José Holguín-Veras, an … Short answer--yes, a seller is repsonsible to refund his full cost to a buyer for a lost package. What can we do to address the issue? Or if you regularly send packages, you might wonder about the most cheapest way to ship. applegreen 2016-10-14 03:58:30 UTC #5. Q. Package theft has become so rampant in an apartment building in Brooklyn Heights that one resident, Julie Hoffer, says she now avoids shipping anything to her home that cannot fit in a mailbox. Packages keep disappearing from my building's lobby. Since you didn't insure, you have no coverage for the loss. However, this lady took 13 days to let us know of the missing package and even FedEx is not confident that the item can be trace by the driver. Thank you Mr. Knowitall, Following your reply, I checked my lease and unfortunately I signed a clause that mention :" packages will only be accepted if you have initialed the space below as authorization and release of all liability to accepting and storing packages." Package wasn't worth more than $40 so not worth it for them to deal with I guess. Tips for Getting Packages Properly Delivered to Your Apartment . Saving on shipping prices is just one of the ways to save money. Answer: Encouraging your building's management to improve security is the most effective way to deal with this, our experts say. Your building 's management to improve security is the most popular ways to save money deal... The packages and stored in a separate storage room to get lost with an eCommerce store have no coverage the! 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