Returns is a process that involves a customer/buyer who intends to return a purchased item under acceptable reasons that can be found in the PDP of an item before purchase. We offer you the possibility to return any unused product within the return warranty duration. The warranty duration for returns count from the date you received the item including weekends and holidays. The latter can also choose to have their products picked up by Lazada personnel depending on their location. If you have placed an order with Lazada, we would recommend you to raise the request via their platform directly. Who will take care of the parcels and is it even possible to get them back? Thus, if you open a company in Hong Kong and use Hong Kong as your fulfillment hub, your products will be delivered to your doorstep. Pet Lovers Centre does not have the access to Lazada Order details and you may follow the steps below to help you with the Refund/Return request. As per one of the many CS reps I spoke with, Lazada now: In this article, you’ll learn the following: Lazada’s return policies are basically the same for all ASEAN countries. The Lazada Returns Form is a crucial element of the return process as it ensures that your parcel gets returned so that the refund could be properly administrated. (5 easy steps) 1.Go to lazada website and log in your account. Customers can return products in all countries, except for Vietnam, based on the following reasons: In Thailand, customer can also return products due to “change of mind”. Fast DELIVERY | Cash on Delivery ? Anyone who has experience with Lazada’s return, please give me some advices and thank you for reading. I have chatted to agent for return and was given a form to fill up for next day pick up by Ninjavan. This is … Clearly state if returns, exchanges, and refunds are accepted by a company. Keep in mind that the exchange rates change continuously. Dropping it off at the POPStation. After you’ve pressed on “Book for Self-Pick”, you can visit Lazada’s sortation center in Hong Kong on the selected date. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. What is Lazada’s Return Policy if I want to Refund/Return my order? Help, I … How can I check my product without opening the package? That they reimburse you if you get scammed? So I have ordered a speaker from Lazada, however, it is certainly a counterfeit product, not as advertised. Buyer may initiate the returns process by communicating with Lazada or Seller through the Platform. Kindly follow the steps below before submitting your return/refund request and Lazada will liaise with you accordingly. Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? Process for customer returns on Lazada. Marcus is a Swedish Engineer and previously worked as a Sales Manager within the Automotive industry in Shanghai. Effortless Shopping ? How to manage returns and failed deliveries for cross-border sales; Lazada’s re-routing process for failed deliveries; Acceptable reasons for customer returns on Lazada. Some of the most common reasons for failed deliveries are: First of all, you need to register with Timeslogistics’ return system. Go to the Lazada homepage. Lazada Malaysia - Bad return experience Oct 15, 2018 @ Pissed Consumer (i am far away in the south at the moment) if lazada won't help me, can I do something legally to him? What is the Order Management Page Revamp? Lazada return policy – within 7 days, no “change of mind” Even though I know you can get items cheaper on Qoo10 or Shopee, I usually end up buying almost everything from Lazada because of their return policy.. TBH, it’s really quite a tight policy if you’re used to how lenient Western e-commerce operators like ASOS and Amazon are. That’s what I think so too, until I learned about the new Lazada Return Policy which is the ONLINE RETURN. What should I do if I want to apply for Refund/Return request with Shopee order? The New Lazada Return Policy Now you might think, we’ll that’s not a problem, you have 7 full days to return it, that’s a lot of time! In general, the following values apply: Buyers can return products within 7 days in Thailand, Malaysia, Philippines, and Indonesia. If you operate outside of Hong Kong, your seller-selected items can be picked up at Lazada’s sortation center, free of charge. Export2Asia.com has been quoted or mentioned in, Export2Asia was an incredible resource as we looked to expand our merchandise sales overseas, Export2Asia provided us with a understanding on how to undertake our expansion in China, Export2Asia Business package is worth every Dollar, Free Webinar: How to Sell Online to China & Southeast Asia. Item delivered is defective (you’d have to return the item for a refund) Wrong item is delivered (you’d have to return the item for a refund) A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. It has to be door-to-door and for free -- regardless of the size and value of the item. Lazada Malaysia review from Subang Jaya, Selangor rated 1.9/5.0: I sent back the item puchased which is according to Lazada return policy which is not more than 14 days return. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. Pet Lovers Centre. Pic 7 Days Lazada Return Policy - The Modern Pinay's Nipa ... What is the Change of mind (Don't want the item or it doesn ... Lazada Return Form. The whole process can be managed with the help of Lazada’s logistics services and with a separate 3PL company. We are here to assist you, Monday - Friday: 09:00 - … You violated that policy, so it's yours. 2. How To Join LazMall If You Are A New Seller. This is needed for Lazada to comply with Thailand consumer protection laws, thus not negotiable. How is it possible? Fast DELIVERY | Cash on Delivery ? Send, collect and return parcels easily at Collectco points near you. What is Lazada’s Return Policy if I want to Refund/Return my order? After opening the phone only I got to know that there is no Google certification. Yes, products that cost less than USD 10 (in local currencies) cannot be shipped back to Lazada’s sortation center in Hong Kong. How do I book a Pet Grooming Appointment online? I had ordered honor 9x pro mobile ( seller : mobile 2 go)from lazada. Wrapped it up like a present using some 70 gsm paper and tape. To check your returned items, visit Timeslogistics’ website (times-reverse) and go to “My Return Order”. Required fields are marked *. In the event that returns are defective, we advise you to fill out the Seller Claims Form. I’ve been there a couple of times myself, as I was absent during the days Lazada tried to ship parcels to my home in Vietnam. The Lazada Returns Form is a crucial element of the return process as it ensures that your parcel gets returned so that the refund could be properly administrated. When managed, go to Seller Register and fill in your postal address for returned items, your name, company name, and contact person. electronics. From there, they would ask for the reason, whether you would prefer a refund or replacement, and a couple of other stuffs. Save my name, email, and website in this browser for the next time I comment. Successfully notified Lazada Singapore that I will be returning the wrong item via Singapore Post POPStation. I guess lazada won't help me ? hi po ask lng ako kc nag order po ako sa lazada ng oppo battery na deliver nmn po skin pero pag try ko ng items ayaw gmana tpos walang return form na ksama panu po..nag fill up na dn po ako sa online return forn nila june 24 pa po.sbi tatawag dw agent nla skin peri hanggang ngaun wla pa.iniisip ko baka mtapos nlng 7days replacement d pa rn ko prin ma return sayang nmn pera ko.kainis tlaga. The number of … Returns, refunds, and exchanges are all a part of doing business online. We use cookies to ensure that we give you the best experience on our website. Return unwanted online shopping and get items sent to a local store near you. In addition, you need to send an email with information about your visit to the persons in charge at Timeslogistics. The first step is to go into your Lazada order and indicate that you would like to return the item. Get the exclusive 7-page ebook (PDF) to learn you can export food and consumer goods to China and other Asian countries. After packaging the item, I went over to the nearby POPStation. Best Customer Care! In Singapore, customer can return products within 14 days. According to Timeslogistics, separate 3PL companies normally help non-Hong Kong based cross-border sellers with the collection of returned products. All items sold on Lazada Singapore are covered under the "100% Buyer Protection" and/or "Satisfaction Guaranteed". Lazada takes care of all the work. Acceptable reasons for customer returns on Lazada, The process for customer returns and failed deliveries, How to manage returns and failed deliveries for cross-border sales, Lazada’s re-routing process for failed deliveries, Not as advertised (content / image / specifications), Product quality (damaged / defective / used / below expectation), Products valued above USD 10 are shipped back to Hong Kong, Products to be delivered or picked up by the seller, Consignee not at home (just like myself previously…), The shipping company makes 2 more attempts to deliver the parcel, If failed, it’s kept in a local cross border venture for up to 4 weeks, Lazada tries to resell the product locally (Singapore excluded), After 4 weeks, the product is sent back to Hong Kong, The product is delivered directly to the seller, or picked up at Lazada’s sortation center. Bought 2 units of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles. Alternatively, you may also wish to refer to the following articles for more information with Lazada. Lazada Return Form. as their policy is "returns only in original unopened condition" so I guess his tactic here is for me to give up and stop bothering him and just keep the laptop. In Korea, Rincos operates on behalf of Lazada (instead of Timeslogistics) and delivers returned packages directly to cross-border sellers based there. Fast DELIVERY | Cash on Delivery ? Yes, you need to pay for both the initial shipping and the payment service fee. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Your email address will not be published. Step 1: Click on ”View All Order” to search for your order, Step 2: Select the order that you wish to return, Step 3: Click on the “Return Request” button to initiate the request with Lazada. Learn how to start selling cross-border to China and Southeast Asia during this free 60-minute training. Lazada Return Policy for Sellers . Item delivered is defective (you’d have to return the item for a refund), Wrong item is delivered (you’d have to return the item for a refund). Help, I … This policy is in addition to, and does not affect your rights under the Consumer Protection (Fair Trading) Act, including any rights you may have in respect of faulty items. Lazada will investigate your claim, which takes an average of two weeks. If you’re a seller in Hong Kong, Lazada will deliver the returned products to the address you input in Timeslogistics. If you continue to use this site we will assume that you are happy with it. 3. Returns are free unless otherwise stated. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. Vietnam, on the other hand, doesn’t accept any returns to sellers at all. Feel free to book a consultation call or use the many free resources on this website. If not, you can simply press the “Dispose” button and Lazada will scrap the package. Send, collect and return parcels easily at Collectco points near you. Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. Did you order a 4-TB drive? I suggest that Lazada Philippines should show the same enthusiasm in picking up products for return or replacement as they do when delivering the items. Available for PC, iOS and Android. Here, you can see all items that have been returned to Hong Kong. Effortless Shopping ? Depending on the applied Return policy, customers may return their orders within 7 or 14 calendar days. It also gives buyer a chance to reuse the same secondary packaging for returns and protect the item during the return journey. Lazada’s return policies are basically the same for all ASEAN countries. Click “Sell on Lazada”. Countdown starts from the date the customer received the item to the time they fill … We help companies start selling online in Mainland China and Southeast Asia. However, you don’t need to pay for the shipping back to Hong Kong, as a consolation. Best Customer Care! You can check the return warranty duration from the symbols (screenshots below) shown on the product description page. How can I check my daily average orders? Your email address will not be published. But if a 4-TB drive was not what you order, the policy of most retailers is to only accept for return, products in the original factory unopened packaging, esp. To be honest I should have seem this coming, because the price was pretty cheap. You’ll see two different reasons/codes: If you want to retrieve the products, press on “Book for Self-Pick”. Lazada has introduced an efficient re-routing program which highly benefits cross-border sellers. At Lazada, nothing stands still. 2021 Chinese New Year Pet Grooming Appointment Slots Availability. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. How to Return Items to Lazada PH and get REFUND! Effortless Shopping ? Return unwanted online shopping and get items sent to a local store near you. There was nowhere mentioned in lazada product description or specification that phone does not have Google certification. And it’s 100% free of charge for you as a seller. Return and refund policy should typically address the following few points: 1. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead. Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met: You may raise the Return/Return request for your order with Shopee directly. Best Customer Care! In the case of product returns, the entire process will be managed by Lazada through the Lazada warehouse. Lazada’s return policy. Lazada return policy - Frustrating Lazada return policy- Frustrating! The product had15 days return policy. Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met:. (the store seem to be a physical store in chiang mai. You simply need to create an account and fill in your company address. Here, failed deliveries are kept for up to 4 weeks, waiting for other locals to buy them. 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