Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. NOT 30 days until the return must be finished. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. reach out to your seller. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Issue a refund, replacement, or exchange. In cases where you may want the buyer to return an item to a different location than the one from which you sent it, you will have the flexibility to specify the location when you set rules in your Return Preferences. What happens if a return shipping label is not available for the transaction? Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. All my listings now show "no returns accepted". For more information about service metrics and peer benchmarks. With an eBay Store, you can get the most out of selling. †Conversion lift seen based on Q3 2017 data. eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. eBay provides either a 1st Class or Priority Mail USPS label to the buyer when a return is accepted. Follow these steps to get your refund. No return requests due to buyer's remorse will be accepted automatically if your policy doesn’t permit it. The new eBay returns policy changes kick in from today, the 1st of August 2018. Call these out clearly in your listing description and photos. If the seller asks, send the item back as It is illegal to sell counterfeits, fakes, or replicas of brand name items. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color. We’re here to FiftyThree will offer either a refund or a replacement. When will eBay automatically issue a refund on my behalf? Inspect packages more closely to ensure all items ordered are included and correct. Contact your seller. View cart for details. The premise of the returns calculator: raise your prices to compensate for the cost of higher returns. The 30 day timer starts when either: a) the tracking shows the item is delivered. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Improve your packaging to prevent damage in shipment. make a return. Assuming purchase was on eBay using Papal . *In order to be protected by eBay Money Back Guarantee certain Our Vehicle Purchase Protection (VPP) covers up to select the For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. Something went wrong. No. 2. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Follow these steps to get your refund. How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. 30-day free returns is a retail standard and a buyer expectation. If the return policy is a forced min. You can even allow the buyer to keep the original item in cases when you don't want it back. Return rates jump to about 30% or higher when looking at just online purchases. You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. Our eBay Money Back Guarantee applies to virtually everything on In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Everything you need to start selling on eBay. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. They have another 14 days to return the goods once they’ve told you. Your complete satisfaction with our product is guaranteed. policy. payment methods must be used and all eligibility requirements and Clearly state if returns, exchanges, and refunds are accepted by a company. Last Edited 02:06:10 PM li-stevet. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. When you move to free returns, use this calculator to estimate how much you might add to each item you sell to compensate for the cost of returns. Read on for the low down on returns on eBay as we know it today. This is 30 days until you need to open the case. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. You can offer returns on individual or all items and distinguish between domestic and international return policies. Offering replacements—items identical to the original—and exchanges—items that are different—can help buyers feel better about their purchase. For all other return reasons, the new auto-accept & auto-refund process is as follows: You can continue to control the efficiency of your returns process by creating rules in your Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. Attract and retain buyers with a great returns policy. Estimating your shipping costs just got easier. Remorse returns outside the seller’s specified return window. Inspect refurbished and used items more closely for hidden defects and damage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Of course, most items fall within our 30 days returns policy. Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. It usually takes 3 to 5 business days for a PayPal refund to go through. If you set your preferences to automatically accept a return request, the buyer receives an eBay label from USPS. This is 30 days until you need to open the case. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. I tems may be returned or exchanged within 30 days of delivery. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Accepting vs. not accepting returns. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! Ok RANT OVER. Can I use my own label if my preferences are set to automatically approve return requests and I refund the buyer? eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I purchased a cell phone on eBay and about 30 days later the Android OS completely crashed. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. Item must be returned in new condition and with original packing. Yes. The seller has two days to inspect the returned item and issue a refund to the buyer. The number of … You can offer 14-day returns in the following categories: Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Ensure your products match accurate item description and clear photos. You can count on hearing from us within When a return shipping label is provided to a buyer, what type of label is provided? NOT 30 days until the return must be finished. We recommend that you refund the buyer as soon as you receive the return. thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. b) if no delivery confirmation, the last day of ebay's estimated arrival window. FiftyThree doesn't have their Return and Refund Policy named like this, but it's called a Pencil Guarantee instead. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns” eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Whatever you’re looking for, millions of You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. As you're outside the 30 day money back guarantee, eBay would offer no help at all, you may be covered by PayPal but you'd need to have tracking with a status of 'delivered' to the sellers registered PayPal address, I'd try a PayPal case stating the item was found to be faulty on first use. We will take care of any issues with the buyer, including removing any negative and … Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. I have a return address that is different from the address from which the item was originally sent. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. Check open box items to ensure all components are correct. Remove products with high rates of manufacturing flaws from your inventory. communicate to your buyer what to do and add the relevant tracking information for all returns. Be sure to clearly Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Follow its progress on My eBay or Seller Hub. We will ask you to provide the RMA number before the buyer can send the item back to you. The 30 day return as stated before allows you to set your own terms and provided they meet consumer law they can be very tight. When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. Follow these steps to Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. if there’s an issue with your sale. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 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