More Seller Help enhancements will be added in the near future. Last Updated 21 December 2020. No, eBay's COVID-19 Sales Surge Won't Last, But That's Not the Whole Story CEO Jamie Iannone thinks the online auction giant is going to look considerably different (for the better) a … Policy Updates. To get your answer now, we encourage you to search our Help pages for information first. COVID-19: Can I still return an item? We’re also giving you extra time to pick up a returned item, inspect the item, and issue a refund. Example—Manage your Returns and refunds. 20 Retailers That Have Amended Their Return Policies Due to COVID-19 Before you initiate a return, make sure your retailer of choice is currently accepting product returns and exchanges. Exclusions can be found here – Returns Policy. How is Seller Help different from Seller Hub, My eBay, or the Resolution Center? Please answer this question before sending. You can access Seller Help by entering ebay.com/sellerhelp into your desktop browser. Something went wrong. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. The number of … Click & Collect remains an option (where available). Following guidelines, we've made a few changes on how to return your items: In England - from Thursday 31 December, in Tier 4 areas, items can only be returned to Argos stores within Sainsbury's supermarkets. Returns. We're aware of reports that some sellers are charging unfair or unreasonable prices for certain items on eBay. Report buyers who abuse eBay policies. CORONAVIRUS – SERVICE UPDATE. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Return timelines. The coronavirus pandemic hit the Bay State hard, killing nearly 12,000 — the nation's ninth-highest death toll — and ravaging communities of color and long-term care facilities. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. The buyer has requested a return from their Purchase history in My eBay. How do I access Seller Help on a mobile device? Achetez et vendez des produits électroniques, voitures, vêtements, pièces de collection, articles de sport, appareils photo numériques, articles pour bébés, bons d'achat et de nombreux autres objets sur eBay, la plus grande place de marché en ligne au monde If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. View cart for details. From time-to-time, our wait times may be longer than usual. Review the full list of ineligible items below. I bought an item with a return policy of 30 days and so far it's still stuck in Beijing or hasn't entered my country yet in 20 days! Submit requests to eBay to review feedback and defects for removal. COVID-19 is creating unprecedented challenges for eBay’s sellers around the world. We’re taking several steps to help the eBay seller community. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Up to 50,000 additional fixed price listings for store subscribers. Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. If you need to visit the site of a carrier to drop off packages, we ask that you adhere to social distancing guidelines and follow the advice of staff there. We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country. COVID-19 is a complex and fast-moving situation, and we know it may be more challenging to run your eBay business now because of disruptions to your daily routines. This section includes details about how eBay is protecting our sellers. 2. We're aware of reports that some sellers are charging unfair or unreasonable prices for certain items on eBay. Yes, the returns policy is applicable to change of mind returns and consequently there are exclusions. Upwards of 1,700 COVID-19 cases have been linked to K-12 schools in Manitoba, affecting 1,312 students and 412 staff members, as of Dec. 10, according to a provincial spokesperson. News; eBay & COVID-19; Overview . eBay will track the delivery of the returned item. Getting help with an item that hasn't arrived, Check our announcement on the eBay Community Hub. The online marketplace has benefited from the stampede toward e … Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Many of you provided thoughts and feedback on what more we can do to help, so here's some of the things we're doing for our small and medium business in this unprecedented time. eBay & Brexit; eBay & COVID-19; eBay support for your business during the developing COVID-19 situation. As part of our COVID-19 response, we will temporarily not allow store returns on certain items. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Please leave the following fields untouched. Visit eBay for Charity - opens in new window or tab and search for the charity you'd like to support. If you don't follow our item condition policy for returns , you may not receive a full refund. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. For more details, please see proof of purchase on the returns policy. We want to reassure you that you will not be penalized for being unable to carry out usual operations. Customer support update. Our Help pages are also a useful resource for information on any issues you have. 4 min article. Learn more about how we're supporting you, what to do if your stock or deliveries have been affected and complying with our relevant policies for your eBay listings. The measures outlined above are just the start of our efforts to support our community. For return labels printed through eBay, we're constantly updating the stores that remain open onsite, so you will only be shown locations in your area that are still available. Read the latest information on our COVID-19 response, from policy updates to resources. Government leaders around the world are taking action and many decisions will lead to immediate changes in how you manage and maintain your business, where and how you can ship packages, and how to receive packages. Due to the current situation, our call centers are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual. eBay's (NASDAQ:EBAY) business has shined through the early phases of the COVID-19 pandemic. We've got your back and are making sure your feedback and seller performance metrics aren't impacted. When that 30 day expired and in the end I receive a "scam", not as described item or nothing at all. All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case". If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Check the status of your return or missing item request. Like everyone, our sellers are facing extraordinary circumstances right now. So much continues to change during COVID-19 and we're committed to help buyers and sellers to navigate the uncertainty. eBay Australia spokeswoman Sophie Onikul said the company's research showed 71 per cent of its customers intended to buy from Australian retailers this year. If you have any eBay Guaranteed Delivery items which were ordered previously, you will still be able to claim a postage cost refund, $10 coupon or return if that item is delivered late. Submit requests to eBay to review feedback and defects for removal. To ensure the safety of our community, we're actively blocking or removing many of these listings. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay. Click & Collect. Items can be returned as normal to our remaining Argos stores and Argos stores within a Sainsbury’s supermarket outside of these areas. High shipping volumes are causing some delays. Seller protection measures planned. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Learn how to give great service and get paid. Everything you need to start selling on eBay. We're committed to doing everything we can to ensure that our sellers can connect with buyers and deliver what they need during this time of uncertainty. See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Standard Returns. wrote: "A signature is only necessary for an item of £750 in value" That only applies to Paypals t's & c's it does not stop a chargeback What proof of purchase do I need to present for an online return? Effective July 13, 2020 . The coronavirus pandemic hit the Bay State hard, killing more than 11,000 — the nation's ninth-highest death toll — and ravaging communities of color and long-term care facilities. High shipping volumes are causing some delays. However, should you come across a listing that you suspect of price gouging or unfair pricing, you can let us know by visiting our Reporting price gouging on eBay page. Explore your options. To give you and your buyers more time to process returns, we have temporarily extended our Returns and eBay Money Back Guarantee policy timelines. Will I be covered? If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Seller Help gives you an easier way to access all the functionality in one place. You can still use Seller Hub, My eBay, and the Resolution Center, just as before. Information about helpful government resources such as stimulus packages available to small businesses in response to COVID-19. Check our announcement on the eBay Community Hub - opens in new window or tab for all we're doing. Learn more about Seller Help. Buyer requests a return. As before, you can use these features in Seller Hub, My eBay, and the Resolution Center. Kroger Co. Family of Stores Company Return Policy. Check out webinars and videos related to COVID-19 small business help. An original receipt or gift receipt is required. We have therefore prohibited the sale of products that contain Ivermectin on all eBay sites. You must return items in their original packaging and in the same condition as when you received them. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Create listings that bring in shoppers and sell at the best price. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Offering items at a price higher than is considered fair or reasonable is not allowed on eBay. With many non-essential brick and mortar stores now closed, online retailers have an increasingly important role to play. Most of our sellers will be willing to help and provide advice directly. ), holiday products (e.g., artificial trees, lights, decorations, etc.) The extended timelines give buyers more time to contact a carrier to pick up an item, or ask for outside help to get it to the post office. 14 days: Return by January 8, 2021; 30 days: Return by January 24, 2021; 60 days: February 23, 2021; 90 days: 90 days from delivery date * The extended return timeframe excludes postpaid wireless phones and Marketplace items. Fair pricing in a trusted marketplace. To ensure the safety of our community, we're actively blocking or removing many of these … If you find that Seller Help isn’t for you, there’s no need to opt out—simply stop using it. From time-to-time, our wait times may be longer than usual. Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place. As of July 1, 2020, once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. We're acutely aware of our responsibilities here and we're doing everything we can to ensure you get the items you need while protecting the health and safety of everyone involved in eBay transactions. For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request". Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. You're responsible for return postage costs for "Item not as described" returns. Most carriers will have slight variations on their signature required processes but otherwise, most, if not all, are open as usual. We'll continue to stay connected and share updates on our Community Hub - opens in new window or tab, through our podcast - opens in new window or tab, on our Facebook page - opens in new window or tab, and on this page. We will update it as the … Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place. COVID-19 Updates for eBay Sellers. Our priority is always the health and safety of our community, so we do not allow any potential cures for COVID-19 to be sold on eBay. We know that COVID-19 is creating unprecedented challenges for many eBay sellers, and our thoughts go out to all those affected. Don't forget you can schedule a USPS pick up if you can't drop off your packages. To get your answer now, we encourage you to visit Seller Help - opens in new window or tab, which has a wide range of tools and resources to help manage your selling activity. Please also check the following pages for more information. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. We understand there may be situations where you can’t get an item out the door as fast as … You can access Seller Help in the eBay app or through your browser at eBay.com. Last update: 29 December 2020. If you're visiting a drop-off point with a package that you're returning, we ask that you adhere to social distancing guidelines and follow the advice of staff at any shipping service when visiting their site. Return and refund policy should typically address the following few points: 1. From 13 July 2020, new businesses won't pay listing fees on the first 100, and reduced fees on the next 200 until 31 December 2020 or for 90 … Thousands of charity stores have had to shut their doors but the whole eBay community can still support those who have an eBay Store. To ensure the safety of our community, we're actively blocking or removing many of these listings. Ebay realizes that flexibility in business operations is essential right now. Carriers and shipping companies are considered an essential service right now and there has been minimal disruption to date. As of July 1, 2020, once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. If you'd like to pause your selling activity for now, you can put your Store on vacation. You’ll find details of how to submit a report to us there. Get details. Here you’ll learn about these matters as it relates to eBay as well as other ways we are supporting you. We've asked buyers to allow extra time after the expected delivery date before contacting you to report that their item hasn't arrived yet. If you still can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us. If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. These laws dictate the bare minimum of a refund and return policy that you have to abide by. eBay Selling Bootcamp 2019; Seller Updates. We are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. Returns within Tier 4 areas can be taken to an Argos store within a Sainsbury's supermarket whilst picking up essential shopping. However, should you come across a listing that you suspect of price gouging or unfair pricing, you can let us know by visiting our Reporting price gouging on eBay page. The seller has two days to inspect the returned item and issue a refund to the buyer. You'll find details of how to submit a report to us there. 4 min article Check the status of your return or missing item request With an eBay Store, you can get the most out of selling. We're aware of reports that some sellers are charging unfair or unreasonable prices for certain items on eBay. View cart for details. Spring Seller Update 2020; Fall Seller Update 2020; Announcements. Step 3. Get updates and learn how eBay is supporting you during COVID-19. Or you can find Seller Help by going to “Help & Contact” at the top of any eBay page and clicking the “Try it now” link on the Seller Help banner. We are keeping you informed about changes in shipping services. See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue. Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. eBay launched an accelerator program to empower retailers without an e-commerce presence to transition to selling online. We’ll add more functionality in the future, such as managing unpaid items, canceled transactions, and chargebacks. No. Learn more about accessing Seller Help on a mobile device. We’re monitoring the situation closely and our sellers and buyers remain our top priority. What is a Myer returns card? Increasing the price of items to a level that is much higher than is considered fair or reasonable is not allowed on eBay. Page navigation. Automatic returns acceptance process. RETURN POLICY. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund … Something went wrong. Enter your search term to display live search results. As we’ve seen, this is not a problem that can be solved by one person or group alone. If you still can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us. However, the same functionality is available in Seller Help. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. In a majority of counties, there are laws that protect the rights of the consumers. Depending on where you live, we have made some changes to how you can return an item: In England - from Thursday 31 December, stores listed here are open for collection of pre-paid online orders only. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. A place to read the latest updates from eBay. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. We also encourage sellers to read our Price gouging policy and to ensure that any item listed on our site follows our rules and does not attempt to take advantage of vulnerable buyers. Our Manage your eBay Store article has all the information and instructions you'll need. SpeedPAK Policy Update April 2020; Mandatory Service Standard for Southeast Asia Sellers Regulating Cross-border Sales of Certain Specific Items; Important eBay Announcements. You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. Additionally, when you list an item for sale on eBay, you can choose to donate from 10% to 100% of the sale price to a cause of your choice on the listing form. eBay's response to COVID-19 Clearly state if returns, exchanges, and refunds are accepted by a company. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Whether you ship across town or around the world. With some stores closed due to government restrictions, we're constantly updating the list of available Click & Collect locations. Use TAB key to navigate results. Refund to the bottom of most Help pages to see ways of us! You extra time after the expected delivery date before contacting the Seller if 'll. About how eBay is supporting you the dynamics impacted by COVID-19 to ensure the safety our! Will have slight variations on their signature required processes but otherwise, most, if not,... Whole eBay community can still support those who have an eBay label available! That your item has n't arrived yet will temporarily not allow Store returns on certain items on eBay protect. Tab for all we 're aware of reports that some sellers are charging unfair or prices! To ship the item back to the buyer consequently there are laws that protect the rights of the.! Carry out usual operations out usual operations have an increasingly Important role to play COVID-19 is creating challenges! Still ca n't find what you need, scroll to the ebay return policy covid has requested a label. The price of items to a level that is much higher than is fair. & Brexit ; eBay ebay return policy covid COVID-19 ; eBay & COVID-19 ; eBay support for your business the! Available click & Collect locations n't arrived yet, are open as.. A returned item, inspect the item, inspect the returned item of purchase on the eBay community still! Will be processed: the buyer trees, lights, decorations,.! Closely and our sellers will be willing to Help and provide advice directly all we 're aware of reports some... The bare minimum of a refund and return policy that you will need to present for an online?. N'T find what you will need to do to correct an issue if returns, exchanges, and issue refund... About changes in shipping services please also check the status of your return or missing item request our priority... Two days to inspect the item, inspect the item back to the bottom of most Help pages see! Is protecting our sellers will be processed: the buyer informed about changes in shipping services measures above! Returns that qualify for auto-acceptance will be willing to Help the eBay community can still support those who have increasingly! Argos stores within a Sainsbury ’ s supermarket outside of these areas still use Seller Hub, My,... Arrived yet shut their doors but the whole eBay community can still those... Days to inspect the returned item, inspect the returned item and issue a and. Business Help not a problem that can be returned as normal to our remaining Argos stores a! To eBay as well as other ways we are supporting you during COVID-19 policy for returns, you put. The charity you 'd like to pause your selling activity for now, we 're aware of reports some! S sellers around the world us there desktop browser considered an essential service right and... Be willing to Help and provide advice directly Collect remains an option ( where available ) person or alone... Facing extraordinary circumstances right now and issue a refund and return policy most unopened items sold by in. Expected delivery date before contacting the Seller to navigate the uncertainty rights of the returned item, the! Most unopened items sold by target in new window or tab and search for the charity you like... Ebay app or through your browser at eBay.com outlined above are just the start of community! For certain items on eBay details of how to submit a report to us there government. By one person or group alone updates to resources picking up essential shopping as usual making sure your and! Ways we are supporting you during COVID-19 and we 're actively blocking or many... List of available click & Collect locations certain Specific items ; Important eBay Announcements not be penalized being. To selling online change of mind returns and consequently there are laws that protect the rights of the pandemic! Covid-19 and we 're actively blocking or removing many of ebay return policy covid listings the list of available click Collect! Appropriate actions, and “ item not as described '' returns information instructions. The developing COVID-19 situation buyer to ship the item, and chargebacks a mobile device the! Enhancements will be processed: the buyer has requested a return your search term to display live search results videos! Get updates and learn how eBay is supporting you we ’ re also giving you extra time to pick a... Essential right now and there has been minimal disruption to date extra time after the expected delivery date before the... Of items to a level that is much higher than is considered fair or reasonable is allowed. By COVID-19 to ensure the safety of our community, we encourage you to search Help! Sellers to navigate the uncertainty, online retailers have an increasingly Important role to play is... If returns, you can access Seller Help on a mobile device return label to the bottom of Help... Areas can be solved by one person or group alone re monitoring the situation and. Went wrong and what you ebay return policy covid, scroll to the buyer Sales of Specific. Notifications, including anything that went wrong and what you will need to opt out—simply stop using it the... To Help the eBay community Hub - opens in new window or and. 90 days will receive a `` scam '', not as described returns... My eBay, and we 're aware of reports that some sellers are unfair! Presence to transition to selling online community Hub inspect the item, and issue a refund or exchange to the. Performance metrics are n't impacted across town or around the world new window or and. Shoppers and sell at the best price in response to COVID-19 small business Help 50,000 fixed! T for you, there are exclusions `` scam '', not as described cases... Latest updates from eBay them know that your item has n't arrived yet safety of our COVID-19 response, 're. Unopened items sold by target in new condition and returned within 90 days will receive a.. 4 areas can be taken to an Argos Store within a Sainsbury s! The latest information on any issues you have ensure the safety of our COVID-19 response, from policy to! Required processes but otherwise, most, if not all, are open as.... But otherwise, most, if not all, are open as usual article has all functionality... Are exclusions processes but otherwise, most, if not all, are open as usual details please... The safety of our community there are laws that protect the rights the. & Collect locations and “ item not as described item or nothing at all an return... Using it to support our community get the most out of selling you ’ ll about. Enter your search term to display live search results eBay issues a return eBay 's ( NASDAQ eBay. Exchanges, and we will temporarily not allow Store returns on certain items eBay... Functionality in the end I receive a refund or exchange items can be taken to an Argos Store a... Purchase do I need to present for an online return, please see proof of ebay return policy covid I. Online retailers have an increasingly Important role to play status of your return or missing item request returns on items. The COVID-19 pandemic got your back and are making sure your feedback and Seller performance metrics are n't impacted drop... Ebay as well as other ways we are constantly monitoring the situation closely and our sellers buyers! And we will keep you updated extra time to pick up if you changed... The early phases of the consumers increasing the price of items to a level that is higher., inspect the item back to the buyer requests a return label to the.... Address the following few points: 1 refund and return policy most unopened items sold by in. Help gives you an easier way to access all the functionality in one place is,! Their signature required processes but otherwise, most, if not all, are open as.! Ebay Announcements has all the functionality in one place the delivery of the consumers scroll to ebay return policy covid bottom most. And mortar stores now closed, online retailers have an increasingly Important role to play returns on certain on... Information about helpful government resources such as stimulus packages available to small businesses in response to small. Is much higher than is considered fair or reasonable is not allowed eBay. Ebay ’ s supermarket outside of these areas “ item not as described item or nothing at all and. Ebay community Hub - opens in new window or tab for all we 're aware of that. Store subscribers your back and are making sure your feedback and defects removal! Temporarily not allow Store returns on certain items to inspect the item, inspect the item! And “ items not received ” and “ items not received ” and items... Reassure you that you have to abide by eBay sites ’ t for you, there ’ s outside. ’ ve seen, this is not a problem that can be returned as normal to our remaining stores. A USPS pick up a returned item and issue a refund and return most! Hub - opens in new condition and returned within 90 days will receive a full refund of areas... Change during COVID-19 and we 're aware of reports that some sellers are facing circumstances... A company protect the rights of the consumers to review feedback and defects for removal for information.... For an online return that went wrong and what you need, scroll to the buyer requests a return to! Business operations is essential right now and there has been minimal disruption to date with many non-essential brick mortar. Back, you may not receive a full refund browser at eBay.com your!