With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. Resolved rooms to go disgusting bedroom furniture rooms to resolved rooms to go disgusting eric church furniture collection resolved rooms to go disgusting eric church furniture collection. Rooms To Go should of been my first pick to buy furniture from the start. Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. I bought a electric reclining leather sofa and loveseat. 0. on Aug 18, 2012 — 0 views. Full refund. Delivery scheduled for December 9th. You save so much money for very high end furniture! Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. Anyone had a real experience with them on this? Everything which was delivered was already damaged. Don’t Forget the Regular Stores. Comment the review as Rooms To Go verified representative. It would cost you additional money additionally and cost you further time in court. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All In its place was a non-matching leather recliner. Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Customer service was terrible. Private messages do not impact your company rating. I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. Rooms To Go - Received damaged furniture Jun 30, 2020 @ Pissed Consumer Now we are on three deliveries and still I am unable to fully utilize my furniture. Dining Chairs. A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either. Great Comment! We are processing your message. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. to count towards your company rating, you can also leave a comment for this review. I called again on Friday and spoke to someone at the local store where I purchased the dresser. Thank You for Your Reply! If you wish that your prior post be removed, submit a notarized letter. Check for damage before delivery driver leaves. Apply Now Learn More. RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. At that moment they set up an exchange and I had a new sofa in 5 days. I never received a call back. Resolved Rooms To Go Disgusting Horridcustomer Service 2x. Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. Michael W. Thank you for your review. Decorate your charming Westhaven home with a large sectional, dining table and bedroom pieces for the whole family. Still so happy with every choice! They have little control over any situation like this. Shaun, Most items have slight damage, which is why they can be sold at such an awesome discount. Love the history of this hardworking town? The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. Now, when it dried it did not match the couch or the loveset. A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. The new discount codes are constantly updated on Couponxoo. Read the latest user reviews about Rooms to Go in United States. I really do. Would You Like to Convert It Into Review? Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Sherril Greene. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. We can assure you that our offices are aware of these concerns and are trying to address them appropriately. @Shaun R. Sofa arrived and was damaged. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Rooms To Go Cons: 2. After, you can repaint the whole piece for an even look. Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. Rooms To Go Damaged Furniture. Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! TinTinB . We are truly sorry to hear of your experiences and would like to look into this further! Rooms To Go Mattress Reviews 2020 Beds Or Avoid. Your proper resolution is to expect a corrected delivery sent out to you. Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. If you want your response The complaint has been investigated and resolved to the customer's satisfaction. Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. User's recommendation: Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Preferred solution: Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). Attentive sales person. Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. Furnished the entire house! Free Delivery on many items. 1. Please email us at TellUs@RoomsToGo.com with your order info. And for the same reason, you're not going to file in court. You will not be billed or receive a statement prior to accepting the furniture into your home. Rooms To Go sales employees are pushed to sell ForceField Protection Plans, the suit alleges, going so far as to refuse to sell furniture to customers who don’t want to … Nancy Mangum. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. Fine furniture at excellent prices. Transit Damage was the only furniture I bought from. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Sofa arrived and was damaged. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. You can get the best discount of up to 50% off. Respectfully, the Better Business Bureau is a NON-government entity. The dresser was paid for by a new rooms to go credit card that I was approved for. Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. That's a whole month and we've received a bill for things we can't use! If you can provide a few more details, we would be happy to look into this further for you. I purchased a dresser at Rooms to Go on June 13th. Rooms To Go Pros: Our sales person. I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. Choose from a huge selection of contemporary and modern furniture. The tech sprayed it with some sort of dying chemical. The best they could do is intervene with additional communication. © 2004-2021 ComplaintsBoard.com. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Resolved Rooms To Go — damaged furniture and personal property. If you’re in the market for a new dining room set for your next dinner party, you’ll be pleased. Patti Brown Lewallen. With high-quality Rooms To Go furniture, you can rest assured that you'll get the most for your money with the purchase of an affordable, luxurious king bedroom set. Rooms to Go Read 2,291 Reviews Offers an opportunity to shop online for furniture … We also have a complaint filed with the Better Business Bureau and considering legal action. The loveseat was dropped twice and ripped bottom corner. Rooms To Go requires a down payment equal to sales tax and delivery. Monetary Loss: $5000. So now we will wait to see how RTG will botch this delivery. I appreciate reading your complaint David. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. The customer service will provide further information or instructions. See more ideas about interior, interior design, living room decor. Reason of review: problems w/delivery, damaged. Love seat was NOT delivered. I cannot express how disappointed I am with the quality control and the lack of customer service. Get contact details that poster left for the company. A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. Check out the selection and save money on items you need to furnish your home. Asked by Baker PD . Delivery scheduled for December 9th. … Read about our COVID-19 precautions. I waited for them until 6:00 but no one ever showed up. She told me she would call customer service and have them return my call. You will be able to edit the text before publishing. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. Original review: Nov. 20, 2020. Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Username and password will be sent to you via email. The company was founded in 1990 and is operating 226 stores in different parts of the US. Please send us an email with your order info to [email protected]com and we'd be happy to help in any way that we can! You can try to reach review author by writing a comment to the review or try one of our business solutions. Rooms To Go Cons: Customer service from store, Takes no responsibility for items they sell. Resolved Rooms To Go Disgusting Horridcustomer Service 2x . While the number of complaints may be a small representation, it is still too many. Not everyone recieves horrible service. Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer John S. March 16, 2011. Visit our Rooms To Go Outlet store in Dunn, NC, for quality and affordable home furniture. Check our FAQ. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! I called and the sent a technician out. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. Love seat was NOT delivered. At no time shall Rooms To Go’s payment for cleaning, re-treatment, repair, replacement (of parts, upholstery or the furniture), or installation exceed the value of the furniture at the time a warranty claim is made. You will be automatically registered on our site. Just be reasonable with them and they should step up and take care of you. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. 5. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Rooms To Go Pros: RTG has over a hundred stores in the United States. Our recliner was delivered. Bondo is an alternative to normal wood fillers preferred by many furniture restorers on Hometalk. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. * Monthly payments shown are only applicable with this special financing offer. Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. What is Rooms To Go's policy for damaged furniture? Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Dec 12, 2012. Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. Not acceptable. Customer Service Information . If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. Customer service was unapologetic and rude. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. Write a private message as Rooms To Go verified representative. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. I was with you on your complaint, to a certain extent. Is a layaway option available? Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. The dresser was delivered on June 18th but was damaged. We recommend you to go through the Rooms To Go Return Policy before making a purchase there. Enter email and zip code to receive special offers and more. David, The Best Brands. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. Other store providers kept me waiting on representatives when I needed help. Delivery & Shipping Delivery policy, shipping area and estimated … Equal Monthly Payments required for 5 years. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. I've never experienced anything like this. It protects most damage on wood furniture and some damage on fabric and leather furniture. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . In its place was a … furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. All of that seems rather reasonable. Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 Consumer complaints and company contact information. All rights reserved. That our offices are aware of these concerns and are trying to address them appropriately exchange... 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